Civility in The Workplace

Civility in The Workplace
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To address the growing problem of incivility in the work setting, these articles introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed.

Introduction to Workplace Civility

Failing to smile at co-workers, or even just a tendency to smirk at a client’s unusual request, may not seem like much at first glance. But these seemingly innocuous behaviors can be costly in the long run. It’s important then to be appraised of the nature of civility, its behavioral indicators, and why its practice is imperative within an organization. In this article, you will be introduced to the concept of civility, and the idea that even a little consideration can go a long, long way. Signs of uncivil behavior, its costs and rewards, as well as the case for promoting civility in the workplace will also be discussed…

Effective Work Etiquette

Promotion of civility within the workplace starts with at least promotion of basic workplace etiquette. Workplace etiquette refers to unwritten rules or norms of acceptable conduct within a professional environment. Violations of workplace etiquette are not always punishable by company law, but ignoring etiquette guidelines have considerable consequences for an employee or a business entity. In this article, you will be introduced to some tips in practicing workplace etiquette. In particular tips related to proper greeting, respect, involvement, and political correctness will be discussed…

Costs and Rewards of Workplace Civility

This article explains how subtle and blatant acts of rudeness and inconsideration in the workplace equate to lesser revenue, higher employee turnover, and millions of funding spent responding to litigation. This article will also present how the opposite is true: that civility in the workplace means greater profits, higher employee engagement, and harassment-free working conditions…

Conflict Resolution at The Workplace

The best way to deal with conflicts is to manage them. In this article, you will be presented with the different styles of conflict management as enumerated by Thomas and Killman in 1972. The pros and cons of each conflict management style, as well as their impact on civility in the workplace will also be discussed…

Getting to the Cause of Incivility

Cases of incivility in the workplace do not exist in a vacuum. Most of the time, incivility is caused (or at least maintained) by a bigger problem — perhaps in the system, perhaps in the individuals involved. Going straight to the root cause of the problem is one of the best ways of managing incivility in the workplace; it has a better chance of preventing further incidences compared to merely addressing symptoms. It also helps staff members get a bigger picture of the problem behavior.In this article, you will learn about the importance of getting to the cause of incivility, and some tools that can help in understanding the elements behind incivility in your organization…

Negotiation and Workplace Incivility

In an ideal world, it’s easy to come up with a solution that would 100% satisfy the interests and needs of the parties in conflict. But in reality: few issues are cut-and-dried. Each party will has a valid point to be acknowledged, and some sacrifices must be made. But in order to ensure that the position of the parties in conflict are communicated clearly and argued persuasively, each person must have negotiation skills in his or her arsenal…

Writing a Workplace Civility Policy

Company management can talk about the importance of civility in their organization, and then assume that everyone will take the hint. Or, management can include civility as part of company policy. When an organization is serious in creating a culture deeply rooted in civil behavior, the latter is the better option to take. When expected behavior from staff members is explicitly stated in the company manual, there is little room for second-guessing…

Implementing the Workplace Civility Policy

You’ve recognized the great value that civility can bring to your company. You’ve crafted a well-written Civility Policy. You have a core group that is enthusiastic and raring to go when it comes to spreading the advocacy. What next? Implementing the policy, of course! This article discusses how companies and individual employees can go about putting all the positive valuing, planning, and policy-making around civility to action…